The Questions You Ask Most
What is Straightforward Pricing?
Straightforward Pricing or Upfront Pricing is something we’ve implemented to give you more control over your budget and be better informed so you can make a decision that works for you.
Simply put, it means we let you know how much the evaluation fee and repair cost will be before you commit to having any service done. We’ve found that this pricing system puts you in control of how, when and where their money is spent.
Complete 80-Point System Evaluation and Safety Check
Instead of only diagnosing what’s causing your system failure today, we do a complete evaluation of your system. We make eighty safety and performance checks that includes all the major components of your system. This extensive view of your system helps us correctly diagnose your system failure correctly the first time.
Informed Customers Make Great Choices
After getting to know your system, we pass that information on to our customer. Our Evaluation includes an 80-Point Performance Report. It lists every check we made and how your system performed—good, fair, or bad. This approach takes a lot of guesswork out of HVAC repair costs. Now, you know which parts caused the failure. Additionally, it gives a full report of any other repairs needed other than what caused the failure, how many other parts may need repair in the near future, and most importantly, how much every repair will cost. We do this before any work is done, so you are always in the driver’s seat.
What is the Warehouse on Wheels?
Our Warehouse on Wheels approach to service vehicles means we can make 90% of repairs on the spot. After you approve a repair, our technicians already have the most commonly used parts (and some that are not so common) stocked on their truck so repairs are done fast and efficiently.
Can you waive the Evaluation Fee if I choose Powell & Turner to make the repair?
We make sure our prices are competitive, so you’ll find that our evaluation fee plus repair fee is no more than our competitors repair fee when the diagnostic fee is waived. So why don’t we just say we’ll waive the evaluation fee and charge more for the repair?
We like to keep our straightforward pricing straightforward—including evaluation fees. Promising to waive an evaluation fee puts sales pressure on our customers to choose us to make their repair the same day. We believe information, not sales pressure, helps our customers make good decisions.
So instead of padding our repair price to include the evaluation or diagnostic fee, we charge only what it costs for an evaluation, and only what it costs for a repair.
Do you have a question we didn’t cover? We’d love to hear from you!