We’re here to save your day—Guaranteed.
We stand behind our word and our work. We can ensure that you will have the best HVAC experience in the Baltimore-Annapolis area because we don’t stop until you are happy and comfortable. We want you to rest easy knowing that you are covered. That’s why we put all our guarantees in writing.
100% Satisfaction Guarantee
We guarantee excellent customer service and the best support through every step of your new investment. We are not happy or finished with the job until you are 100% satisfied with your service.
Best Team Guarantee
We guarantee your safety and comfort. All of our team members have been nationally background checked and drug tested. They are EPA certified, highly experienced and trained in the latest technologies and systems.
Home Protection Guarantee
Our neat, clean and professional technicians will treat your home with respect. We guarantee to protect your floors during installations, to wear floor savers, and clean up after our service. Our professionals will treat pets with the utmost care and never use tobacco products in or around your home.
Repair & Service Guarantees
We use proven parts and guarantee replacement components for a full year. If it fails within one year, we will repair it at no charge (including labor).
We respect your time. We guarantee on-time appointments, StraightForward Pricing® so you know how much a service will cost before we do any work, and to arrive with an extensively stocked truck so most repairs can be done on the spot.
$250 No Frustration Guarantee
We stand behind our products and services on every installation. We guarantee that any system failure within the first two years after installation will be resolved in 48 hours at no charge (pending distributor part availability) or we will pay you $250 for the inconvenience. Your comfort is valuable to us.
*Added peace of mind for our complete, premium system installations:
*New System Comfort Guarantee
We guarantee the equipment we have installed will perform as we have stated in the first five years. If the system does not heat or cool your home, and we have done everything in our power to achieve your satisfaction, we will remove and return 100% of your investment.